Privacy Policy

Privacy Policy & Notice of Privacy Practices

Effective Date: February 18, 2025

Silver Linings Mental Health (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This combined Privacy Policy and Notice of Privacy Practices (“Policy”) describes how we collect, use, share, and safeguard your information when you use our services or visit our website, www.silverliningsmh.com. This notice also outlines your rights under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.


1. Our Legal Duty

We are required by law to:

  • Maintain the privacy and security of your protected health information (PHI)
  • Provide you with this notice of our legal duties and privacy practices
  • Follow the terms of this notice currently in effect
  • Notify you in the event of a breach of unsecured PHI

2. Information We Collect

We collect both personal and health-related information, including:

  • Full Name
  • Contact Information (address, phone, email)
  • Demographic data (e.g., date of birth, gender)
  • Insurance and billing information
  • Mental health and medical history relevant to your care
  • Payment details (credit/debit card, billing address)

We may also collect information through our website for statistical or functional purposes (e.g., IP address, browser type, cookies).


3. How We May Use and Disclose Your Health Information

We may use or share your health information for the following purposes:

Treatment

To provide, coordinate, or manage your care. For example, discussing your case with other licensed professionals involved in your care (with your consent when required).

Payment

To bill for services and receive payment from health plans or other entities. For example, submitting claims to your insurance provider.

Healthcare Operations

For business activities such as supervision, quality assurance, audits, licensing, and training. Only the minimum necessary information will be shared.

As Required by Law

We may disclose your information without authorization when required to do so by law (e.g., subpoenas, court orders, mandatory reporting laws for abuse, danger to self or others, etc.).

With Your Authorization

Any use or disclosure of your PHI not covered by this notice will be made only with your written authorization. You may revoke your authorization at any time, in writing.


4. Your Rights Under HIPAA

You have the right to:

  • Request restrictions on the use/disclosure of your information (we may not be able to comply in all cases)
  • Receive confidential communications through a method of your choice
  • Inspect and copy your health records
  • Request corrections to your records
  • Receive an accounting of certain disclosures
  • Receive a paper or electronic copy of this Policy
  • File a complaint with us or with the U.S. Department of Health & Human Services if you believe your rights have been violated (we will not retaliate against you)

5. Electronic Communication Policy – Email & Text Messaging

There are inherent risks to confidentiality with any electronic form of communication. If you consent to electronic communication (e.g., phone, email, or text), you acknowledge and accept the following:

  • Electronic communications will only be used for administrative or logistical purposes, such as scheduling/rescheduling appointments, confirming appointments, or billing-related issues.
  • Electronic communications are not a substitute for therapy or clinical services.
  • While we take reasonable steps to protect your information, we cannot guarantee full confidentiality due to potential risks like hacking, misdelivery, or unauthorized access.
  • Confidentiality protections do still apply to these communications under applicable privacy laws.
  • Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. SMS Messaging Terms and Conditions

By entering your phone number and selecting “I agree,” you are opting in to receive SMS messages from Silver Linings Mental Health.

These messages may include:

  • Appointment reminders
  • Wellness check-ins
  • Mental health resources
  • Administrative updates

Message frequency may vary. Message and data rates may apply.
If you wish to be removed from receiving future communications from Silver Linings Mental Health, you can opt out by texting STOP at any time.


We will never sell or share your mobile opt-in for marketing purposes.

For help or support, contact: 720-471-6399


7. Automatically Collected Information & Cookies

Our website may use cookies and similar technologies to enhance your experience. Cookies help remember preferences and track site usage, but you can disable them in your browser settings. Disabling cookies may limit some functionality.


8. Third-Party Sites & Embedded Content

Our website may contain links to external websites or embedded content (e.g., videos, articles). We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before sharing personal information.


9. Data Retention & Right to Deletion

We retain personal information only as long as required by law or for legitimate business and therapeutic reasons.

You may request the deletion of your information. However, we may decline your request if retaining your data is necessary to:

  • Complete ongoing services
  • Meet legal obligations
  • Resolve disputes or enforce agreements
  • Fulfill recordkeeping requirements

Requests for deletion should be made in writing and may require identity verification.


10. Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years old without verified parental consent. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.


11. Changes to This Policy

We may update this Policy periodically to reflect changes in practices, legal requirements, or services. When changes are significant, we will notify you via our website or your preferred contact method. Continued use of our services signifies your agreement to the updated Policy.


12. Contact Us

If you have questions about this Privacy Policy, your rights, or wish to make a complaint or request, please contact:

Silver Linings Mental Health
Phone: 720-471-6399
Website: www.silverliningsmh.com

Get in Touch Today

Thank you for your interest in Silver Linings Mental Health. We understand therapy can be an intimidating process and we recognize that it requires great courage to reach out. We have a team of compassionate therapists eager to help.

SAMANTHA SILVERMAN, LCSW/CEO

I am a Licensed Clinical Social Worker (LCSW) and Proud Owner of Silver Linings Mental Health.  I am currently focusing on expanding our practice, teaching trauma informed care through the Silver Linings Institute, and providing consultation services to other practice owners.

I love empowering other therapists to take the leap into the world of private practice.  Whether you are an already established practice or are just beginning, I will provide guidance.  Oftentimes, the biggest obstacle is transferring from a therapist’s mindset to now being a business owner. 

The therapist’s mindset encompasses a deep understanding of human behavior, emotional intelligence, and effective communication. This perspective is invaluable in navigating interpersonal relationships, fostering a positive company culture, and addressing the psychological aspects of both employees and clients.

Simultaneously, the business owner mindset contributes a results-driven orientation, strategic vision, and a keen sense of adaptability to the mix. Entrepreneurs are adept at setting goals, making informed decisions, and steering their company through challenges.

The merging of these two mindsets can result in a holistic leadership style that recognizes the symbiotic relationship between employee well-being and business success. This integrative approach not only enhances team dynamics but also cultivates a work environment where individuals feel understood, supported, and motivated to contribute their best, thereby creating a thriving and sustainable business.  I will help you with combining both mindsets in order to foster a sustainable business plan.